includes index

Contents: Section 1: Introduction to ISO 9000 -- Chapter 1: ISO 9000-the second decade of marketplace development -- Chapter 2: Background and development of the ISO 9000 standards -- Section 2: The ISO 9000 series standards -- Chapter 3: Overview of the ISO 9000 series standards -- Chapter 4: The ISO 9001:2000 standard -- Section 3: The registration and audit process -- Chapter 5: Steps in the registration process -- Chapter 6: The audit process -- internal quality audits -- interview or inquisition: successful communication techniques -- Chapter 7: The value of registrar accreditation -- Chapter 8: ISO 9000 registration growth and experiences around the world -- worldwide ISO 9000:2000 trends -- the impact of the ISO 9000:2000 standards on Canada -- Section 5: Implementing ISO 9000 -- Chapter 9: Basic guide to implementing ISO 9001:2000 -- Chapter 10: Conversion -- moving from ISO 9001:1994 to ISO 9001:2000 -- Chapter 11: Documentation and records management -- documentation for ISO 9001:2000 -- Chapter 12: A quality system checklist - Section 5: Industry application of ISO 9000 -- Chapter 14: Quality health care-a path -- Chapter 15: AS9100 aerospace quality management system standard -- Chapter 16: TL 9000 quality management standard for telecommunications -- Chapter 17: Application of ISO 9001:2000 to the construction industry -- Chapter 18: ISO 9000 and QS-9000 for the chemical industry -- Chapter 19: The application of ISO 9001:2000 to software development -- Chapter 20: ISO 13485 for the regulated medical device industry sector -- Section 6: Conformity assessment and laboratory accreditation -- Section 7: Additional ISO 9000 applications -- Section 8: Environmental management -- Section 9: Opportunities and challenges -- Section 10: Appendices.