Services marketing operation management and strategy
"Clow, Kenneth E"
Services marketing operation management and strategy - 2 - New Delhi Biztantra 2003 - "xii,460p. ;27cm."
includes index
8177223763
Customer services
Service industries--Marketing
Services marketing operation management and strategy - 2 - New Delhi Biztantra 2003 - "xii,460p. ;27cm."
includes index
8177223763
Customer services
Service industries--Marketing