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CRM in travel and tourism concepts and cases

Gopal V V (ed)

CRM in travel and tourism concepts and cases - 0 - Hyderabad ICFAI University Press c2005 - "ix,162p. : ill. ;23.5cm."

includes index

ISBN: 8178814757

Subjects--Topical Terms:
Customer relations--Management
Customer relations--Management -- Case studies
Tourism
Tourism -- Case studies

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Central Library - Coimbatore

CRM in travel and tourism concepts and cases