Service management for competitive advantage
"Fitzsimmons, James A"
Service management for competitive advantage - Singapore Mcgraw Hill c1994 - "xviii, 462p. : ill. ;22cm." - McGraw Hill management and organization series .
includes bibliographical references and index
0070212171
Service industries--Management
Service management for competitive advantage - Singapore Mcgraw Hill c1994 - "xviii, 462p. : ill. ;22cm." - McGraw Hill management and organization series .
includes bibliographical references and index
0070212171
Service industries--Management