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A guide to help desk technology, tools and techniques

McBride, Dione

A guide to help desk technology, tools and techniques - New York Thomson Learning 2000 - xviii, 358p.

CDBK693. [With CD-ROM] Includes index

ISBN: 760071519

Subjects--Topical Terms:
Desk technology--Tools and Techniques
Software--Support systems

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A guide to help desk technology, tools and techniques