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Online customer care: applying today's technology to achieve world class customer interaction

Cusack, Michael

Online customer care: applying today's technology to achieve world class customer interaction - New Delhi Infotech Standards India 1999 - xiv, 265p.

Includes bibliographical references and index

ISBN: 8174890076

Subjects--Topical Terms:
Customer care
Customer interaction
Customer services--Online system--(World wide web-WWW, Electronic mail--E-Mail and Information retrieval)

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Central Library - Coimbatore

Online customer care: applying today's technology to achieve world class customer interaction