Building and managing a world class IT help desk
Wooten, Bob
Building and managing a world class IT help desk - New Delhi Tata McGraw-Hill 2001 - xv, 583p.
Includes index
70447225
Business management -- Computer applications
Business organizations -- Customer services
Customer services -- Help desk
Help desk solutions -- Customer problems
Management --
Building and managing a world class IT help desk - New Delhi Tata McGraw-Hill 2001 - xv, 583p.
Includes index
70447225
Business management -- Computer applications
Business organizations -- Customer services
Customer services -- Help desk
Help desk solutions -- Customer problems
Management --