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Measuring customer satisfaction "survey design, use, and statistical analysis methods"

"Hayes, Bob E"

Measuring customer satisfaction "survey design, use, and statistical analysis methods" - 2 - Wisconsin ASQ Quality Press c1998 - "xviii,278p. : ill. ;23.5cm."

includes and bibliography and index

ISBN: 087389362X

Subjects--Topical Terms:
Customer satisfaction--Statistical methods
Questionaries

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Central Library - Coimbatore

Measuring customer satisfaction "survey design, use, and statistical analysis methods"