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Command performance the art of delivering quality service

"Martin, John E"

Command performance the art of delivering quality service - 1 - Boston HBS Press c1994 - "xx,260p. : ill. ;24cm."

includes index

ISBN: 0875845622

Subjects--Topical Terms:
Customer satisfaction
Customer service
Quality control

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Central Library - Coimbatore

Command performance the art of delivering quality service