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Horizontal management beyond total customer satisfaction

"Denton, Keith D"

Horizontal management beyond total customer satisfaction - 1 - New York Lexington Books c1991 - "x,211p. : ill. ;24cm."

includes index

ISBN: 0669269360

Subjects--Topical Terms:
Customer relations
Management--Employee participation
Work groups

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Central Library - Coimbatore

Horizontal management beyond total customer satisfaction