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Essential guide to knowledge management e business and CRM applications

"Tiwana, Amrit"

Essential guide to knowledge management e business and CRM applications - Delhi Addison Wesley Longman c2001 - "xxiv,315p. : ill. ;24cm."

includes bibliographical references and index

ISBN: 8178083264

Subjects--Topical Terms:
Knowledge management

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Essential guide to knowledge management e business and CRM applications