Customer centered six sigma : linking customers process improvement and financial results
"Naumann, Earl"
Customer centered six sigma : linking customers process improvement and financial results - Wisconsin ASQ Quality Press 2001 - "xx,340p. : ill. ;26cm."
includes bibliographical references and index
873894901
Customer services
Customer services--Qulaity control--Statistical methods
Customer centered six sigma : linking customers process improvement and financial results - Wisconsin ASQ Quality Press 2001 - "xx,340p. : ill. ;26cm."
includes bibliographical references and index
873894901
Customer services
Customer services--Qulaity control--Statistical methods