The Customer experience edge : technology and techniques for delivering an enduring, profitable, and positive experience to your customers
Reza Soudagar
The Customer experience edge : technology and techniques for delivering an enduring, profitable, and positive experience to your customers - New Delhi Tata McGraw Hill 2012 - xxvi, 292p. : ill.
includes bibliography and index
9781259025792
Consumer satisfaction
Customer relations -- Management
Customer services
Customer services -- Technological innovations
The Customer experience edge : technology and techniques for delivering an enduring, profitable, and positive experience to your customers - New Delhi Tata McGraw Hill 2012 - xxvi, 292p. : ill.
includes bibliography and index
9781259025792
Consumer satisfaction
Customer relations -- Management
Customer services
Customer services -- Technological innovations