Service management strategy and leadership in service business
Norman Richard
Service management strategy and leadership in service business - 3 - Chichester John Wiley 2000 - "xix,234p. ;"
includes references and index
0471494399
Service industries--Management
Strategic planning
Service management strategy and leadership in service business - 3 - Chichester John Wiley 2000 - "xix,234p. ;"
includes references and index
0471494399
Service industries--Management
Strategic planning