APA
"Thompson H., .Customer centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first. New Delhi: .
Chicago
"Thompson Harvey", .Customer centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first. New Delhi: .
Harvard
"Thompson H., .Customer centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first. New Delhi: .
MLA
"Thompson Harvey", .New Delhi: . .