includes bibliographical references and index

"Processes are back on top, what a 'process' is and what it isn't, why worry about processes? , the Riva method, eight principles for process modeling, the structure of this books - Basic process concepts : what happens in the world?, roles, action, interactions, process goals, entities, things are complicated - Modelling a process : some health warnings, the role activity diagram, representing roles, representing role states, representing actions, representing concurrent threads of activity, representing alternative course of action, representing interactions, representing triggers, representing the ad hoc process, representing props -- Dynamism in the process : introduction, a reminder about state, how role instances 'start', how a process starts and runs, how role instances 'end', how a process 'ends' - Process relationships : what happens in an organization?, interaction of processesactivation of processes, encapsulation - The three basic process types : introduction, the case process, the case management process, the relationship between case process and case management process, modeling the CP-CMP relationship at RAD level, the case strategy process - Preparing a process architecture : introduction, what business is this organization in?, which EBEs represent work for the organization?, what are the dynamic relationships between UOWs?, producing the first-cut process architecture, producing the second-cut process architecture, the process architecture as a searchlight - Dynamism in the world : introduction, dynamism at work, all the world's a theatre - Managing the modeling : introduction, step 1 : decide on the objectives of the modeling, step 2 : get an overall picture, step 3 : run one or more interactive workshops, step 4 : use other sources of information, step 5 : review, revise, validate the model - Discovering and defining processes : introduction, discovering a process, presenting a process definition - Analysing for process improvement: the importance of spring-cleaning, starting points, analyzing the process architecture, preparing a process model for analysis, analyzing the process model - Designing a process : introduction, preparing the process architecture, getting the process design ground rules in place, the process design process - Processes and information systems : introduction, riva and traditional information system development, riva and object-oriented system development, riva and workflow system development - Processes and process systems : process mobility-the theatre of the third wave, the new order, process calculi, six visions."