Competing in a service economy : how to create a competitive advantage through service development and innovation

By:

"Gustafsson, Anders"

Contributor(s):

"Johnson, Michael D"

Material type: Text

TextPublication details: New Delhi; Wiley India; 2006Edition: 0Description: "xv,190p. : ill. ;23cm."ISBN:

8126509384

Subject(s):

Summary: Competing through services -- Creating a service advantage ---Service maintenance : removing things gone wrong -- Improving service performance : adding things gone right ---Service innovation -- Lead the way.

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Holdings
Item type	Home library	Call number	Status	Barcode
BOOKS	AMRITA SCHOOL OF BUSINESS	005.658.818.3 P6 (Browse shelf(Opens below))	Available	M12004

includes index

Competing through services -- Creating a service advantage ---Service maintenance : removing things gone wrong -- Improving service performance : adding things gone right ---Service innovation -- Lead the way.

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Competing in a service economy : how to create a competitive advantage through service development and innovation