includes index

"Part 1 : What leaders do and what constituents expect -- the five practices of exemplary leadership -- leadership for today and tomorrow -- introducing the five practices -- leadership is a relationship -- the ten commitments of leadership -- Credibility is the foundation of leadership -- Part 2 : Model the way -- find your voice -- clarify your values -- express your self -- a brief word about competence -- commitment number 1: find your voice by clarifying your personal values -- set the example -- build and affirm shared values -- align actions with values -- commitment number 2 : set the example by aligning actions with shared values -- Part 3 : Inspire a shared vision -- envision the future - being forward-looking differentiates leaders - the importance of having a vision -- being forward -- looking in times of rapid change -- commitment number 3 : envision the future by imagining exciting and ennobling possibilities - enlist others - develop a shared sense of destiny -- give life to a vision -- commitment number 4 : enlist others in a common vision by appealing to shared aspirations -- Part 4 : Challenges the process : search for opportunities -- seize the initiative -- make challenge meaningful -- innovate and create -- look outward for fresh ideas -- commitment number 5 : search for opportunities by seeking innovative ways to change, grow, and improve - experiment and take risks -- initiate incremental steps and small wins -- learn from mistakes -- promote psychological hardiness -- commitment number 6 : experiment and take risks by constantly generating small wins and learning from mistakes -- Part 5 : Enable others to act -- foster collaboration -- collaboration improves performance -- create a climate of trust -- facilitate positive interdependence -- supportface-to-face interactions -- commitment number 7 : foster collaboration by promoting cooperative goals and building trust -- strengthen others -- generate power all around -- ensure self-leadership -- provide choice -- develop competence and confidence -- foster accountability -- commitment number 8 : strengthen others by sharing power and discretion - Part 6 : Encourage the heart -- recognize contributions -- focus on clear standards -- expect the best -- pay attention - personalize recognition - commitment number 9 : recognize contributions by showing appreciation for individual excellence -- celebrate the values and victories : create a spirit of community -- tell the story -- set the example -- commitment number 10: celebrate the values and victories by creating a spirit of community -- Part 7 : Leadership for everyone -- leadership is everyone's business -- leadership is learned -"