includes index

"Introduction -- the origins and growth of the offshore market -- business models -- work permits -- response to the offshore outsourcing trend -- Advantages and benefits -- cost reduction -- other economic advantages -- quality management -- follow the sun -- access to skills and resources -- greater focus on core business objectives -- productivity and service improvements -- business transformation and new developments -- Risk and countermeasures -- hidden costs -- cultural differences -- geopolitical instability and difficult business environments -- legal issues-including intellectual property protection -- security, confidentiality and data protection -- loss of technical expertise and business knowledge -- loss of flexibility and control -- customer backlash -- negative impact of IT professionals -- Managing offshore outsourcing projects -- sourcing strategy -- identifying what to source offshore -- objectives -- statement of requirements -- investigating the IT services market -- choosing a service provider -- outsourcing contracts -- transition -- managing performance -- Country profiles -- general information resources -- key to country profiles -- Brazil -- Bulgaria -- Canada -- China -- the Czech republic -- Hungary -- India -- Ireland -- Israel -- Malaysia -- Mexico -- Philippines -- Poland -- Romania -- Russia -- Singapore -- South Africa -- Vietnam -- The future world of global sourcing."