includes bibliography and index

"Section 1 : The retail supply chain - defining the retail supply chain - more than stores, defining the terms: supply chain and supply chain management - the importance of customer segments, adding value along the chain - Success in a retail business - financial statements and analysis, retail income statements, retail balance sheets, financial analysis, merchandise replenishment and budgeting, the importance of replenishment models in retail supply chains, merchandise types-staple versus fashion, staple or functional products, fashion or innovative products, merchandise budget: an example, merchandise replenishment model, merchandise budget follow-up, preparing a merchandise budget - Types of retail supply chain business - supply chain component data, retail supply chains in the united states, selected supply chain company returns - A changing world: moving toward comparative advantage - primer on comparative advantage, concept of distance, applying the framework, revenue, workforce costs, fixed costs, purchased item costs - Corporate social responsibility, sustainability, and the retail industry - CSR at retailers, CSR link to strategy, link between CSR and competitive advantage, private companies and social issues, framework for classifying CSR activities, boots ltd,-CSR / financial report convergence - Section 2 : Forces shaping the retail supply chain environment - drivers are important, innovation driver, extended product design, globalization, flexibility imperative-the Ultimate capability, process-centered management, collaboration, know your drivers - Paths to the customer - Supply chain risk - Retail supply chain metrics - Meeting the needs of supply chain decision makers - Section 3 : Retail strategy and supply chains - product types-value to the customer - business inside the business - activity systems and process definition - retail supply chain management-skills required - Section 4 : Retail supply chain process improvement - organizing to improve retail supply chain performance - collaboration with supply chain partners - the demand-driven supply chain - product tracking along retail supply chains - Section 5 : Achieving financial success in the retail supply chain - understanding supply chain costs - barriers to addressing root causes for cost - multicompany collaboration to reduce costs-who, what and how - retail return loops."