includes index

"Fundamentals of effective public speaking -- Public speaking : an overview -- Combating nervousness -- Listening effectively -- Using body and voice to communicate -- Preparing, organizing and delivering the contents -- Preparing and organizing the message -- Sizing up your audience -- Preparing an outline -- Using an outline -- Using audio-visual aids -- Supporting material for speeches -- Casting effective introduction and conclusion -- Speaking on special occasions -- Speaking to inform -- Persuading without pushing -- Using humour and wit -- Speeches for analysis and discussion -- Public speaking for career advancement -- Placing mind over matters: interviews -- Shoring up in group discussion"