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Making customer satisfaction happen strategy for delighting customers
Material type:
TextPublication details: London; Chapman And Hall; c1994Edition: 1Description: "xii,192p. : ill. ;24cm."ISBN: - 0412589206
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AMRITA SCHOOL OF BUSINESS | 005.658.818 N4 (Browse shelf(Opens below)) | Available | M1886 |
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| 005.658.818 N3 Quality : sustaining customer service | 005.658.818 N3 Seeking customers | 005.658.818 N4 Product plus how product service competitive advantage | 005.658.818 N4 Making customer satisfaction happen strategy for delighting customers | 005.658.818 N4 Product plus how product service competitive advantage | 005.658.818 N5 Customer loyalty and success | 005.658.818 N5 Winning the service game |
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