includes index sample exam questions (T A)

Contents: Part 1: Leadership -- organizational leadership -- team processes -- Part 2: Strategy development and deployment -- environmental analysis -- strategic planning and assessment -- deployment -- Part 3: Quality management tools -- problem-solving tools -- process management approaches -- measurement: assessment and metrics -- Part 4: Customer-focused organizations -- customer identification and segmentation -- customer relationship management and commitment -- Part 5: Supplier performance -- supplier performance -- Part 6: Management -- principles of management -- communications -- projects -- the quality system -- quality models -- Part 7: Training / Development -- Appendices : A- ASQ certified quality manager body of knowledge -- B- Glossary.