includes index

"Contents: The lifeblood of the organization: why cash flow is so important -- Improving the order-to-cash cycle -- Improving the purchase-to-pay cycle -- When a customer files for Bankruptcy protection: how to get your cash -- How to prevent can maximize corporate cash -- Customer service enhancements to improve cash flow -- Preventing quality control, shipping, and returns problems that drain corporate cash -- Special cash considerations when selling to dot-coms and other start-ups -- What can be done to prevent cash-flow deterioration problems due to deductions / disputes and when selling to retailers -- Outside services that can enhance cash flow -- Internet innovations to improve cash flow."