"Freemantle, David" <br/><br/>
What customers like about you  adding emotional value for service excellence and competitiv 

 - London  Nicholas Brealey  1998 
 - 304p. : ill. ;22.5cm. 
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>1857882067 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer loyalty<br/>Customer relations<br/>Service industries