"Blanchard, Ken" <br/><br/>
101 one minute apology 

 - New Delhi  HarperCollins  2003 
 - "xi,114p. : ill. ;20cm." 
<br/><br/><label>ISBN: </label>817223516X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Apologizing<br/>Leadership