"Thompson, Harvey" <br/><br/>
Customer centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first 

 - New Delhi  Tata Mcgraw Hill  2003 
 - "xv,247p. : ill. ;23.5cm." 
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>0070531226 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Customer services<br/>International Business Machines Corporation (IBM)--Customer services<br/>Success in business.