"Fitzsimmons, James A" <br/><br/>
Service management  operations strategy information technology 

 - 4 
 - Boston  Mcgraw Hill/Irwin  c2004 
 - "xx,587p. : ill. ;25cm.+2CD-ROM" 
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>0071214577 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management