"Brown, Mark Graham" <br/><br/>
Baldrige award winning quality : how to interpret the baldridge criteria for performance excellence 

 - 13 
 - New York  Productivity Press  2004 
 - "xviii,342p. ;28cm." 
<br/><br/><label>ISBN: </label>1563273039 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Malcolm Baldrige National Quality Award<br/>Total quality management--Awards