"Flood, Robert Louis" <br/><br/>
Beyond TQM 

 - 1 
 - New York  John Wiley  c1993 
 - "xi, 303p. : ill. ;23cm." 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0471939676 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management<br/>Total quality management--Case studies