Kumar V <br/><br/>
Customer relationship management  a databased approach 

 - New Delhi  Wiley India  c2006 
 - "xxiv,323p. : ill. ;23.5cm." 
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>8126509139 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Data processing<br/>Customer relations--Management