"Alexander, James A" <br/><br/>
S - Business : reinventing the services organization 

 - New Delhi  Biztantra  2006 
 - "xi,251p. : ill. ;24cm." 
<br/><br/> includes bibliographical references 
<br/><br/><label>ISBN: </label>8177224565 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management