"Clark, Moira" <br/><br/>
Business success through service excellence 

 - New Delhi  Elsevier  c2004 
 - "xiv,199p. : ill. ;23cm." 
<br/><br/> includes index 
<br/><br/> "Managing service excellence -- customer intelligence, woburn safari park, rackspace managed hosting -- operational effectiveness, TNT, dental practice board -- engaging people, petcareco, john pring & son -- organisational agility, veterans agency, BAA fit out -- service excellence best practice, nationwide." 
<br/><br/><label>ISBN: </label>8131207641 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Success in business