"Gustafsson, Anders" <br/><br/>
Competing in a service economy : how to create a competitive advantage through service development and innovation 

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 - New Delhi  Wiley India  2006 
 - "xv,190p. : ill. ;23cm." 
<br/><br/> includes index 
<br/><br/> Competing through services -- Creating a service advantage ---Service maintenance : removing things gone wrong -- Improving service performance : adding things gone right ---Service innovation -- Lead the way. 
<br/><br/><label>ISBN: </label>8126509384 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Competition<br/>Customer services--Management<br/>Service industries--Technological innovations--Management