"Klassen, Robert D" <br/><br/>
Cases in operations management  building customer value through world-class operations 

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 - New Delhi  Sage  2006 
 - "x,425p. : ill. ;24.5cm." 
<br/><br/><label>ISBN: </label>9788178298641 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Industrial management --Case studies<br/>Production management --Case studies