"Burton, John" <br/><br/>
Maximizing your SAP CRM interaction center 

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 - Boston  Galileo Press  c2009 
 - 463p. : ill. ;23.5cm. 
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>9781592291977 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business computer programming<br/>Computer telephony integration (CTI)<br/>Customer relations management--Computer programs<br/>SAP CRM interaction center<br/>SAP R/3--Customer relations management