TY - BOOK AU - "Magee, David" TI - How toyota became SN - 9781591942293 CY - New York KW - Automobile industry and trade --Japan --Management --Case studies KW - Automobile industry and trade --United States --Management --Case studies KW - Customer services --Case studies KW - Leadership --Case studies KW - Toyota Jidosha Kabushiki Kaisha --Management N1 - includes index ER -