"Niven, Paul R" <br/><br/>
Balanced scorecard step-by-step  maximizing performance and maintaining results 

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 - New York  John Wiley  c2002 
 - "xviii,334p. : ill. ;23.5cm." 
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>0471078727 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational effectiveness--Measurement<br/>Performance management