"Crosby, Philip B" <br/><br/>
Quality without tears  the art of hassle free management 

 - 1 
 - New York  Mcgraw Hill  c1984 
 - "xv, 205p. : ill. ;20cm." 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0070145113 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality assurance