"Summers, Donna C S" <br/><br/>
Quality management  creating and sustaining organizational effectiveness 

 - 2 
 - New Delhi  PHI Learning  c2009 
 - "xiv,574p. : ill. ;23.5cm." 
<br/><br/> includes bibliography and index 
<br/><br/><label>ISBN: </label>9788120339996 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality management