"Wheatcroft, Peter" <br/><br/>
World class IT service delivery 

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 -  British computer Society  2008 
 - "xvii,162p. : ill. ;24cm." 
<br/><br/> includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781902505824 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Computer service industry<br/>Computer technical support<br/>Information technology --Management