"Brown, Stanley A" <br/><br/>
Customer relationship management  a strategic imperative in the world of e-business 

 - 0 
 - Canada  John Wiley  c2000 
 - "xxviii,345p. : ill. ;23.5cm." 
<br/><br/><label>ISBN: </label>0471644099 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management