"Fisk, Peter" <br/><br/>
Customer genius  becoming a customer-centric business 

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 -  Capstone Publishing Ltd  c2009 
 - "xii,394p. : ill. ;18cm." 
 - Times business series .
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>9788126523450 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management