"Jeston, John" <br/><br/>
Business process management  practical guidelines to successful implementations 

 - 2 
 - Noida  Elsevier  c2008 
 - "xxvii,469p. : ill. ;24cm." 
<br/><br/> includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9788131220405 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reengineering (Management)