TY  - DATA
AU  - Louis E. Freund
AU  -  Wojciech Cellary
TI  - Advances in The Human side of service Engineering
T2  - Advances in Intelligent systems and Computing
SN  - 9783319604862
PB  - springer
KW  - Engineering
KW  - Industrial Management
UR  - https://link.springer.com/openurl?genre=book&isbn=978-3-319-60486-2
ER  -