TY  - DATA
AU  - Masaaki Mochimaru
AU  -  Kanji Ueda
AU  -  Takeshi Takenaka
TI  - serviceology for services
SN  - 9784431548164
PB  - springer
KW  - Engineering
KW  - Industrial Management
UR  - https://link.springer.com/openurl?genre=book&isbn=978-4-431-54816-4
ER  -