"Johnston, Robert" <br/><br/>
Service operations management  improving service delivery 

 - 2 
 -  Dorling Kindersley  c2005 
 - 516p. : ill. ;24cm. 
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>9788131715208 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries --Management