"Peelen, Ed" <br/><br/>
Customer relationship management 

 - 0 
 -  Dorling Kindersley  2011 
 - "xvi,433p. : ill. ;24cm." 
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>9788131725405 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management