Gopal V V (ed) <br/><br/>
CRM in travel and tourism  concepts and cases 

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 - Hyderabad  ICFAI University Press  c2005 
 - "ix,162p. : ill. ;23.5cm." 
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>8178814757 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management<br/>Customer relations--Management -- Case studies<br/>Tourism<br/>Tourism -- Case studies