"Mannering, Karen" <br/><br/>
Dealing with difficult people 

 - 0 
 -  Hodder Education  2012 
 - "xii,190p. : ill. ;19.5cm." 
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>9780340946510 
<br/><br/><label>Subjects--Topical Terms: </label><br/>"Psychology, Industrial"<br/>Interpersonal communication<br/>Interpersonal relations